We have Free Telephone Support by highly experienced, factory-trained personnel, available six days a week from 9:00 a.m. to 6:00 p.m. EST during the week and from 9:00 a.m. to 5 p.m. EST on Saturday. Our Service Department prides itself by responding to your phone calls immediately or at least within 15 minutes after your call. Experience has shown us that we can solve 95 percent of your problems over the phone. For emergencies, our technical team is able to provide same day and next day service. To contact our Service Department call (203) 967-1140 or send us an e-mail at service@lubousa.com .